Privacy Policy

Leaf Parcel Pte Ltd (“we”, “our”, or “us”) operates Softlens.sg, an online store specializing in the sale of soft contact lenses (softlens) and related optical accessories. We respect your privacy and are committed to protecting your personal information when you browse, place orders, or make purchases on our website.

Information We Collect

When you purchase softlens or interact with our store, we may collect the following information:

• Personal details such as name, email address, phone number, and delivery address.
• Order information including softlens type, prescription details (power, diameter, base curve if provided), quantity, and order history.
• Payment information required to complete transactions via secure payment methods.
• Technical data such as IP address, browser type, device information, and cookies.

How We Use Your Information

Your information is used strictly to support our softlens business operations, including:

• Processing and fulfilling softlens orders accurately.
• Verifying prescription-related details when required.
• Arranging shipping and delivery of your orders.
• Providing customer support for returns, exchanges, or usage inquiries.
• Sending order updates, promotions, or restock notifications (you may opt out anytime).
• Improving our product selection and shopping experience.

Medical & Prescription Disclaimer

We sell cosmetic and prescription soft contact lenses based on the information provided by customers. Customers are responsible for ensuring the accuracy of their prescription details. Our store does not replace professional eye examinations or medical advice from licensed optometrists or ophthalmologists.

Sharing Your Information

We do not sell or rent your personal data. Your information may only be shared with:

• Logistics and courier partners for order delivery.
• Payment gateways to securely process transactions.
• Service providers assisting in website operations or marketing, under strict confidentiality.

Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Access to customer information is limited to authorized personnel only.

Your Rights

You have the right to:

• Request access to your personal data.
• Request correction or deletion of your information.
• Unsubscribe from promotional communications.

To exercise these rights, please contact us via Softlens.sg.

Cookies & Tracking

Our website uses cookies to enhance browsing experience, analyze traffic, and improve product recommendations. You may disable cookies via your browser settings, but some features may not function properly.

Data Retention

We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. Data no longer required will be securely deleted or anonymized.

Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be published on this page with immediate effect.