Terms & conditions

By accessing and using our website and online stores operated by Softlens.sg (“we”, “our”, or “us”), you agree to be bound by these Terms and Conditions. These terms apply to all users, customers, and visitors who browse, place orders, or purchase products through our official website and any affiliated online platforms. We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice. It is the customer’s responsibility to review this page regularly for any changes. Continued use of our services after updates means you accept and agree to the revised terms. All content, product descriptions, images, and information provided are for general information purposes only and may be updated from time to time.

All products sold by Softlens.sg are soft contact lenses and related eye-care products that are legally imported and intended for personal use only. Product availability, pricing, and promotions may change without prior notice. While we strive to ensure that product descriptions, specifications, and images are accurate, actual product packaging or appearance may vary due to brand updates or manufacturing changes. Customers are responsible for reviewing product details, lens specifications, usage instructions, and warnings carefully before purchasing. We do not guarantee that our products are suitable for every individual. It is the customer’s responsibility to consult an eye-care professional if unsure and to follow proper lens hygiene and usage guidelines. Softlens.sg shall not be held responsible for any discomfort, irritation, or issues resulting from improper use or failure to follow manufacturer instructions.

All orders placed through our website are subject to acceptance and product availability. Once an order is confirmed, it cannot be cancelled or modified unless otherwise stated by our customer service team. We offer delivery within Singapore, with shipping handled by third-party courier services. Estimated delivery times are provided for reference only and may vary due to courier delays, public holidays, or unforeseen circumstances. Softlens.sg is not responsible for delays caused by third-party logistics providers. Customers must provide accurate and complete delivery information, and we are not liable for lost or delayed parcels resulting from incorrect addresses provided by the customer.

All payments must be completed in full before orders are processed and shipped. Prices displayed are in the applicable currency and include any relevant taxes unless stated otherwise. Due to hygiene and safety reasons, soft contact lenses that have been opened, worn, or used are strictly non-returnable. Returns, refunds, and exchanges are subject to our Return Policy, and we reserve the right to refuse any request that does not meet our policy requirements. To the maximum extent permitted by law, Softlens.sg shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. By purchasing from us, you confirm that you have read, understood, and agreed to these Terms and Conditions.